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Customer service excellence

February 19 @ 9:15 am - 5:00 pm

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Introduction:

This course is part of a wider programme of investment to support skills development for staff in local businesses. The investment aims to address skills shortages and courses have been identified through consultation with businesses and industry bodies Delegates must be Entitled or Entitled for work*

Target audience:

  • Anybody who deals with customers face to face or over the telephone
  • Anybody who engages with customers, whether internal or external
  • Anybody that wants to exceed customer expectations (at all levels within the organisation)

Learning outcomes:

Delegates will build on their experience to be able to: 

  • Explain the importance of customer care for both them and the customer
  • Build their customer brand, fill gaps in service and develop methods of creating a great customer experience
  • Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place
  • Explain the difference between transactional and relational customers and how to meet their needs
  • Clearly identify the do’s and don’ts of customer service and measure themself against them
  • Describe the important part that being customer-focused plays in ensuring the success of their organisation

Course details:

  • Please arrive at the venue 5 minutes before the start time 
  • Tea, coffee, water and biscuits will be served in the morning and the afternoon. Lunch is not provided. Delegates should either bring a packed lunch or make their own arrangements during the lunch break
  • Please bring note pad and pen
  • There is no parking available on site, so delegates who are travelling by car should allow themselves sufficient time to locate adequate public parking (Patriotic Street car park is next door to the venue) 

Other information:

Please ensure that you have the consent of your delegates before booking them on to a course and entering their information in the booking

* If you have any queries regarding the residential status of yourself or your team members, please contact the business licensing team at [email protected]

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Details

Date:
February 19
Time:
9:15 am - 5:00 pm
Website:
https://www.eventbrite.co.uk/e/customer-service-excellence-tickets-53679013374?aff=ebapi

Venue

Jersey Employment Trust
46 Kensington Chambers, Kensington Place
Saint Helier, St Helier JE1 1E5
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